Web Manager

Wikimedia Foundation

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Job Summary

The Wikimedia Foundation is looking for a Web Manager to join our team, reporting to the Senior Manager of Communications (Digital).

This role requires a mix of technical and project management expertise, as well as an ability to build collaborative relationships with internal and external stakeholders, solve problems quickly and creatively, and balance multiple assignments at the same time.

As Web Manager, you will serve as the lead strategist and advisor on all websites owned and operated by the Wikimedia Foundation, primarily the Foundation’s public website, wikimediafoundation.org. (Please note that this role is not responsible for the management of Wikipedia and other free knowledge Wikimedia projects.)

You will be responsible for maintaining and improving wikimediafoundation.org, with a focus on leveraging the website to reach and engage key global audiences — including donors, partners, potential volunteers, and advocates — with the Foundation’s mission and work. Further, you will lead efforts to unify our approach for maintaining the web channels operated by the Foundation for external communications, and streamline and improve our processes.

You are responsible for:

Managing, maintaining, and enhancing wikimediafoundation.org 

  • Developing the roadmap and strategic vision for wikimediafoundation.org, the Foundation’s public website, aligned with Communications Department objectives
  • Serving as the main point of contact for website content updates, including standing up new webpages and adding content to existing pages, occasionally during time-sensitive situations
  • Collaborating with internal and external stakeholders with design, technical, and editorial expertise to create or update web content
  • Monitoring and ensuring website usability, health, performance, and security
  • Troubleshooting website as needed, identifying and solving issues through collaboration with colleagues and vendors
  • Creating and maintaining documentation about website practices 

Leading special website projects 

  • Managing projects from conceptualization to implementation, including: closely coordinating with colleagues and vendors for editorial content, design, and technical support; overseeing project timing and costs; proactively identifying project needs and solutions; and ensuring successful execution
  • Driving upcoming projects, which may include a refresh of the content on the wikimediafoundation.org homepage, microsite integrations, new campaign page development, and feature enhancements

Serving as a strategic advisor on Foundation web channels  

  • Developing a unified approach for the strategy and maintenance of all web channels owned by the Wikimedia Foundation, with a focus on streamlining resources, improving processes, and achieving impact
  • Providing subject matter expertise for all initiatives related to wikimediafoundation.org and other Foundation-owned websites
  • Fostering relationships with internal stakeholders, helping raise awareness and understanding of our website best practices and processes
  • Identifying ways to advance our commitments to diversity, equity, and belonging within Foundation-owned websites
  • Guiding decisions on web standards, compliance, and improvements
  • Producing regular metrics reports and sharing insights to evaluate our impact and guide our strategy

Overseeing website resourcing 

  • Managing relationships with external web vendors, and collaborating with vendor strategists, business analysts, UI/UX designers, and front and backend developers to improve and expand the Foundation’s websites
  • Shaping and monitoring the Foundation’s website budget, as well as making recommendations on how to prioritize projects
  • Proactively identifying website opportunities and resource needs

Skills and Experience for the Web Manager:

  • 5+ years experience in website management
  • Experience and thorough understanding of WordPress, HTML, and CSS
  • Track record of successfully leading complex web projects with several stakeholders
  • An understanding of and passion for the web as a strategic communications channel
  • Strong organizational and project management skills
  • Ability to resolve a wide range of challenges in creative ways

Qualities that are important to us:

  • Resilience—we work on new and interesting challenges in public and collaborative ways
  • Building a work environment that values and embraces diversity, equity, and belonging
  • Being open, curious, and inquiring in our work
  • Reliable, self motivated, and detail oriented
  • Working together for outcomes, and being willing to change course
  • Sharing a culture of constructive criticism and respect

Additionally, we’d love it if you have:

  • Experience with MediaWiki, Phabricator, GitHub, GitLab, and JSON
  • Experience with multilingual website environments and audiences
  • Experience managing external web vendors
  • Familiarity with managing website budgets
  • The ability to speak other languages, experience living or working outside the United States, or past work on global digital initiatives
  • Experience working on a global team with diverse demographic and cultural characteristics, as well as the flexibility to virtually meet with people in multiple time zones

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