Job Description

The Systems Administrator will have the following responsibilities:

1.    System Support:

• Ensure that the CBS is operating with maximum efficiency by daily monitoring of the servers, database and the Orbit-R application.
• Ensure smooth integration of systems at all times
• Ensure that normalcy is regained within the shortest time possible in case of a downtime
• Assist the branch to run its end-of-day procedures and analyse errors arising from the process
• Run and monitor daily data backup processes
• Monitor the DR Servers and ensure log files are being copied and applied as expected
• Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for the ERP system and other business applications
• Manage the hardware, software, network and security for business-critical servers with full backup and disaster recovery
• Resolve user service requests lodged via the helpdesk
• Manage user access management in various systems
• Monitor server performance and management
• Generate and extract management reports
• Conduct end-user training for new staff on the usage of the various systems

2.    Internal Process Automation:

• Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
• Risk identification and coming up with mitigations around the system
• Facilitate set up and roll out of Daraja Virtual Accounts & Daraja Mobile Loans
• Manage partner integrations
• Cost management – plan and control the allocated budget
• Conduct utility payment on channels, Clearing System/ Agency System

3.    Network Maintenance:

• Design and enforce network systems policies and procedures
• Ensure that the LAN is up and working at an efficient speed
• Ensure all users’ workstations are having a healthy network connection
• Ensure that the internet is up and efficient
• Report incidents that are beyond the Daraja I.T Department to the ISP and follow up to have downtimes restored within the shortest time possible

4.    Digital Channels Revenue Generation:

• Recommend and motivate new services based on market trends, customer needs and the Company’s strategy
• Drive adoption and growth of Alternative Business Channels at Daraja Bank by leveraging on existing technologies and adopting new innovative ones in order to drive Non-Funded Income as a major income generator for the Bank
• Facilitate product development along the ABC module

5.    Customer Perspective:

• Ensure fast turnaround time on customer service delivery on all IT-related platforms
• Act as custodian of service-level agreements with suppliers

6.    Reports:

Generate the following reports on a daily basis:

• System Uptime – Network, Core banking & Mobile Banking
• Intrusion reports – Network
• Replication DR-DC- Status

Skills and Experience 

The Systems Administrator should fulfil the following requirements:
•    Degree in Information Technology, Computer Science or a related field
•    Minimum of 3 years experience in a similar role
•    Certification in core areas of networking, cabling and database management
•    Knowledge of managing Linux and Windows systems in a business environment
•    Experience in hosting environments involving multiple virtual hosts based on different virtualization technologies
•    Experienced in ERP software, Microsoft back office and office automation products

Work Status

• Valid work authorization for Kenya

About Umba

At Umba, we are building a digital bank for emerging markets, offering intelligent, affordable financial products. We are currently live with an Android app in Kenya & Nigeria with our digital banking services.

One-third of the world’s 2 billion unbanked people live in Sub-Saharan Africa, and we are here to bring these customers free banking services and bring them into the formal financial system. It’s an exciting mission and one that we are excited to deliver.

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