Software Quality Engineer

Safaricom PLC

The leading provider of converged communication solutions in Kenya. We're online 24/7 to serve you!

About the Role

The Software Quality Engineer will be responsible for designing, delivering and executing all required manual and automated tests to ensure excellence in software quality delivered. Reporting to the Quality Engineering Manager, the position holder will oversee and perform manual and automated testing on all applications from the earliest opportunity and with precision before any application is deployed to production; communicating all test issues effectively to the QA manager. Participate in tool selection and adoption process. Develop and execute automated test suites using custom tools; Integrate test suites into the test management system and custom test harnessed. Ensure adequate test coverage, proper test planning and communication, and fit-for-purpose quality assessments.

*Please note that we are building pipelines for this role, and it is not an active recruitment.


  • Produce & manage level test plans, estimate effort and resource test plans.
  • Monitor changes to scope during the development cycle and re-evaluate plans and resources accordingly
  • Manage expectations of when testing activities will be complete, mitigating risks to key milestones
  • Liaise with the relevant departments to ensure key infrastructure (environments, interfaces & access) is set up to enable all required testing activities
  • Manage the UAT process by supporting clients to establish key scenarios to test their business processes to maximize the benefit of the UAT process ensuring full acceptance and integration of the software solution
  • Build test scripts from various sources including functional specifications, technical specifications and sessions with developers and designers
  • Review requirements, specifications, user documentation and other project documentation to ensure the quality of the products and tests to be developed; i.e., perform manual static testing.
  • Select and develop appropriate test automation tools, applying the latest techniques in test automation; e.g., data-driven testing.
  • Use risk-driven techniques to develop, maintain, and execute automated test suites for various Software products; i.e., perform automated dynamic testing.
  • Work with the Development team to capture and reuse automated Unit Test Cases, Test Stubs and Drivers, and to create and maintain an automated nightly build verification (“smoke”) test.
  • Ensure proper version control and configuration management of all test objects developed and test environments used.
  • To facilitate in-house performance testing ensuring that all key infrastructure and data requirements are met
  • Results Tracking and Reporting:
    • Monitor defects raised by the team and challenge their prioritization, supporting the resolution.
    • Manage all issues that impact the team’s ability to complete testing activities on schedule.
    • Create and maintain manual test repositories and regression test packs with a view of constant optimization to improve test estimates.
    • Create, maintain and manage test-related documentation.
    • Provide the QA Manager with accurate and precise estimates for assigned task duration, along with confidence levels and foreseeable dependencies.
    • Assist the QA Manager in preparing test plans, budgets, and schedules.


  • Bachelor’s degree in computer science or related field Experience, relevant work experience in development and/or testing role.
  • 4-5 years of Software Quality Engineering experience with experience in Manual Functional tests
  • ISTQB Foundation Level Certification
  • Understanding of agile software development – JIRA, Xray
  • Understanding of web service integration (e.g.: REST and SOAP XML).
  • Experience with Cloud Technology (e.g.: AWS, GCP, Azure)
  • Experience in working on Operating systems like Linux, Windows, and Mainframe
  • Experience with Oracle, Mongo DB, Kubernetes, VMware, SQL Server, MySQL database concepts
  • Good understanding of object-oriented programming, J2EE architecture, .NET, test automation, CI/CD, DevOps, JavaScript, Jenkins, git, Agile software, LoadRunner, Selenium, Appium etc.
  • Have strong SQL skills and be able to confidently test batch processes
  • Strong business acumen and leadership mindset with the ability to communicate and influence others.
  • Analytical mindset, problem-solving skills, attention to detail, & excellent verbal and written communication skills
  • Ability to work collaboratively in a fast-paced environment.
  • Passion for staying updated with industry trends and emerging technologies.
  • Proven ability to manage and prioritize multiple, diverse projects simultaneously


We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as of March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 per cent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 per cent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.

About M-Pesa Africa

At M-Pesa Africa, we’re the heroes that make things happen.​

We are a unitedenergetic and passionate team. A place where leaders coach, teams, connect and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech. ​

We are Africa’s largest FinTech providing services to more than 60 million customers and 5 million business solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Kenya and South Africa, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.

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