About the job

In CSS Customer Success Services customer success is our North Star, when organizations choose to partner with us, we work with them across their journey.

Businesses who have turned to Oracle for cloud and application solutions trust Oracle Advanced Customer Services to help them get the most out of their investment. For more than 20 years, Oracle Advanced Customer Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more.

https://www.oracle.com/support/advanced-customer-services

Who are we?

CSS Customer Success Services (ASE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-prem investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.

Job Description

We are looking for a Functional Siebel engineer who will be responsible for Siebel Application Technical Lead and will provide management oversight and hands-on expertise supporting Oracle Cloud implementation projects. The Technical Lead will work as part of a project team to deliver analytical, solution-oriented services to Fortune 1000 clients.

In terms of technical skills:

• Qualified candidates must have a BS or BA degree in Business, Technology, or an equivalent degree
• Experience with integrations across ERP, SCM, and HCM applications on-prem- SaaS
• 10+ years of experience in Oracle ERP Integration Architecture/Development with at least 3 years of Oracle Integration Cloud (OIC)
• Experience with Web Services (REST, SOAP, OAuth, SSL)
• Experience with Oracle PaaS (Platform as a Service)
• Report Development expertise in OTBI and BIP
• Experience leading remote/offshore/nearshore teams
• Excellent analytical and problem-solving skills
• Strong written and verbal communication skills

For this position, we are looking for a creative, innovative, and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes.

As an integral part of a global Organization, the Functional Siebel engineer will be working within an international environment with colleagues around the globe and contribute to global technology-driven initiatives or innovation programs for continuous service improvements.

As a Functional Siebel engineer in Oracle CSS, you will

• Act as Oracle Technical Lead on projects: leading the architecture, creating technical designs, and leading a team of Oracle Technical Applications Consultants (Integrations and Reporting). The role will be a mix of leadership and hands-on technical/functional guidance of projects.
• Lead the definition of the technical components (Reports, Integrations, Conversions, and Extensions) and define the delivery approach
• Provide hands-on leadership support via the development of prototypes and reference implementations
• Manage the implementation of technical solutions in Oracle ERP Cloud Application modules to support functional business requirements
• Provide guidance and advice to technical developers to help them improve their technical and professional skills
• Review technical solutions and code to ensure adherence to best practices and to help the team achieve industry-leading quality and performance of objects
• Contribute to continuous Peloton delivery process improvements and intellectual property
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
• Assess and analyze customers’ business needs to make sure that Oracle solutions meet the customer’s objectives.
• Assist customers in their overall Journey to the Cloud.
• Ensure Oracle cloud technologies are leveraged appropriately using best practices.
• Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reusability.
• Providing technical guidance on Oracle cloud and/or on-premise solutions to customers and other Oracle team members to underpin successful delivery.
• Support solutions around multi-cloud and hybrid cloud setups.
• Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements.
• Maintain the Oracle Solution to make sure the customer demands and needs will be met. Platforms for Oracle solutions are on-premise, cloud, or hybrid running various workloads (application, middleware, database, and infrastructure).
• Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed.
• Be the main contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
• Actively lead and contribute to strategic programs and initiatives.
• Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team.
• To summarise – help to use and take the best advantage of all the value our company offers to our customers.

About us

We believe in a development-focused culture, where employees have opportunities to learn, grow and find purpose.

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity and disability status, age, or any other characteristic protected by law.

As part of Oracle’s employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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