Senior UX Designer

Service Management Group (SMG)

SMG is an experience management provider that offers a software with a service (SwaS) solution to help brands improve customer + employee experiences.

Job Description

SMG is seeking a Senior UX Designer to support our busy UX team. If you are a dynamic, positive individual looking for a fully remote career opportunity in a fun industry with a growing business, we want you to join our team!

As a member of the UX team, you will partner with Technology and Product teams to design and implement useful, consistent, intuitive, usable, and engaging interfaces aligned with functional and technical environments, business requirements and customer needs.

 This is what you will be doing:  

  • Leading design projects and collaborating with Designers, Researchers, Client Insights, Product and Technology throughout all stages of the product development lifecycle (Discovery, Concept, Development, Launch and Ongoing support)

  • Analyzing existing solutions, environments, and user needs

  • Collaborating with internal and external stakeholders to grasp the requirements

  • Creating information architecture diagrams, sketches, storyboards, wireframes, and screen flows taking into account ergonomic principles, user requirements and the technical constraints of development.

  • Creating prototypes (ranging from paper-and-pencil concepts to wireframes or interactive prototypes) to explore design ideas, support usability testing and obtain buy-in.

  • Conducting and/or supporting user research to identify opportunities and improve experiences

  • Leveraging user research results and analytics data to inform design decisions, make recommendations and propose improvements

  • Recognizing and predicting use cases and user interactions, including happy path and edge cases, and incorporating them into designs

  • Ensuring graphical consistency across all products, which is supported by contributing to the evolution and maintenance of existing visual guidelines and established design systems.

  • Delivering an appropriate level of specification needed to ensure high-quality development of design artefacts

  • Conducting visual design quality assurance and user acceptance testing

  • Collaborating, guiding and influencing the team by sharing best practices, providing design directions and advice on the projects

  • Facilitating presentations and discussions with internal clients/stakeholders and leaders

  • Understanding and applying accessibility principles

You are a perfect match for this role if you have:  

The Senior UX Designer role has the following requirements:

  • 5+ years of UX experience

  • Skilled with standard UX software such as Figma

  • Excellent command of English, written and spoken, with impeccable business correspondence skills

  • Evolved understanding of the human-computer interactions

  • Ability to deliver high-quality designs and prototypes (design portfolio is a must)

  • Experience in leading UX projects and mentoring junior designers

Good to have:  

  • A bachelor’s or higher degree in design, human-computer interaction, cognitive science or other similar field

  • Experience working with cross-disciplinary teams (UXR, UXW, technology, product teams…) and B2B products

  • Knowledge about accessibility requirements

What we offer to our talent:  

  • This is a remote, permanent, full-time contractor position. You can work from anywhere.

  • Ample opportunities to learn and grow.

  • A diverse, experienced, and friendly team will welcome you, support you and challenge you.

  • We are proud to be an equal-opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.

About SMG:  

SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.

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