Senior QA Engineer

Service Management Group (SMG)

SMG is an experience management provider that offers a software with a service (SwaS) solution to help brands improve customer + employee experiences.

Job Description

Are you looking for the next professional opportunity that will challenge you and advance your career? Join our team now!  We are hiring a Senior QA Engineer.

 As a Senior QA Engineer at SMG, this is what you will do:  

  • Write test plans and test cases in compliance with relevant organizational and industry standards.

  • Create clearly documented defect reports that enable a developer to recreate the bug.

  • Articulate process improvement suggestions.

  • Maintain and update test documentation, user guides, release notes, and help notes to ensure the accuracy of applications and related documentation.

  • Construct complete/thorough manual test cases based on test design and thorough knowledge of the product and its environment.

  • Consistently ensure high-quality, thorough manual test cases that fully exercise product functionality, but consume minimal resources.

  • Effectively use test automation where appropriate and available to increase the thoroughness of testing.

  • Execute end-to-end functional tests and utilize automated tests to exercise the system.

  • Collaborate to achieve end-to-end product and process quality.

  • Understand the business needs our product is trying to meet and applies this understanding to guide testing.

  • Apply a comprehensive understanding of the product functions and the marketplace in which it is sold to effectively test assigned products.

  • Use knowledge of SQL and data models to validate data at rest.

  • Create work plans for your own deliverables.

  • Perform other related duties as assigned.

 You are a perfect match for the role if you have:  

  • Bachelor’s degree in Management Information Systems, Computer Science or related area, or the equivalent through a combination of education and work experience.

  • 5-8 years of professional experience in a software QA role.

  • Experience with testing web applications, relational database knowledge, and ad-hoc testing.

  • Strong understanding of traditional QA theory and techniques.

  • A track record of successful process improvements is required.

  • Understanding of the Software Development Lifecycle (SDLC) and Agile software development methods.

  • Ability to write complex SQL queries.

  • Experience with writing and executing automated tests

  • Excellent communication skills and ability to collaborate with team members.

  • Passion in pursuit of industry knowledge and best practices are a must.

  • Ability to read and understand high-level code (i.e. C# and JavaScript)

  • Experience using commercial automated testing tools.

  • Experience with API-level testing and data integration testing.

  • Experience with Postman

  • Exposure to Azure services is a plus

Why apply:  

  • Fully Remote, permanent, full-time

  • Work from anywhere with good Wi-Fi

  • A minimum of 4 working hours overlap with 8 am to 12 pm US Central time zone

  • Unlimited PTO

  • 14 weeks of parental leave

  • Equal opportunities employer – we celebrate diversity

About SMG:  

SMG is a leading experience management (XM) provider, accelerating revenue for restaurants, retailers, and other location-centric consumer businesses by changing how brands act on customer + employee insights. With a rich 30-year history rooted in The Service Profit Chain, SMG is the industry’s only software with a service (SwaS) provider—uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.

⚡ Interested? Apply today! ⚡

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