Project Manager – UC/CC


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Braintrust is hiring for the position of Project Manager – UC/CC.

Requirements/Job Duties:

  • Manages the day-to-day operational and tactical aspects of multiple and large complex projects with multiple work streams
  • Demonstrates excellent verbal and written communication skills; Develop and execute an efficient internal and external communication strategy for ensuring communication with all levels of management within the team
  • Monitor and report on project progress to stakeholders
  • Build and strengthen relationships with the customer and stakeholders (internal and external)
  • Responsible for the creation and maintenance of resource plans ensuring effective resource allocation and distribution across a portfolio of projects
  • Utilize project management tools and techniques to improve execution and drive efficiencies.
  • Implements engagement review and quality assurance procedures in accordance with our methodology
  • Ensure profitable and successful execution of all assigned engagements as measured by regional goals and customer feedback
  • Proactively manage changes in project scope
  • Effectively create and execute risk management plans
  • Manage and analyze profitability, revenue, margins, bill rates and utilization across projects
  • Understand and work on crucial project financial components to ensure projects are delivered within budget
  • Responsible for quality and timely execution of deliverables across projects


The role of Project Manager – UC/CC has the following requirements:

  • Networking, Storage, Virtualization, Cloud, Security, or Collaboration (Unified Communications) Project Management experience required
  • Unified communications (UC) and contact centre (CC) platforms experience required
  • Experience in a Professional Services environment, leading complex Information Technology projects is required
  • Understanding of financial processes; ability to understand, analyze and create financial reports
  • Proven experience with risk management; demonstrated ability to communicate appropriately to leadership
  • Understanding of and the ability to utilize the process of stakeholder analysis
  • Ability to work independently and aggressively track project timelines
  • Excellent documentation skills and attention to detail
  • Ability to communicate well with customers and co-workers
  • Experience in effectively influencing and leading personnel and the ability to write business reports in a well-organized manner
  • Strong team-building skills
  • Excellent problem-solving, and critical-thinking skills
  • Demonstrated communication skills (written, verbal, and presentation)
  • Proficiency with project management software

Apply Now!

C2C Candidates: This role is unavailable to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.

Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, colour, sex, sexual orientation, gender identity, disability, or protected veteran status.

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