Network Security Support Engineer

NTT Data

NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications.

Job Description

The Network Security Support Engineer will provide L1 and L2 onsite support for Network Security Infrastructure. The Onsite Engineer will be permanently stationed at the client site for the duration of the contract.

Key Roles and Responsibilities:

  • Performs basic problem determination and logs the cases with the Dimension Data Help Desk as the first point of contact.
  • Collects relevant technical information.
  • Attempt to resolve network and security-related problems by following the guidance provided.
  • Filter non-technical problems from technical problems with the help of Dimension Data
  • Resolve known problems through product documentation or other local resources.
  • Report unknown or technical problems on the ticketing system at the customer portal
  • Resolve network-related problems.
  • Troubleshooting of reported problems that are within the scope of the Network and Security Infrastructure.
  • Resolving configuration problems.
  • Resolution of software problems (OEM back-to-back required for escalation)
  • Determination of product specification defects
  • Generating workarounds for hardware and software bugs where applicable

Knowledge, Skills and Attributes:

  • Strong understanding of Network Security and Related Technologies
  • Ability to think through problems and visualize solutions.
  • Ability to implement, administer, and troubleshoot network infrastructure devices, including Firewalls, Routers and Switches,
  • Knowledge of application and network and Security infrastructure protocols
  • Ability to create accurate network diagrams and documentation for design and planning network communication systems.
  • Good analytical problem-solving and Communication skills

Academic Qualifications and Certifications:

  • Bachelor’s degree in information technology or related field of study
  • Professional Certification i.e., Checkpoint and Cisco (CCSE, CCNP)

Required Experience:

  • Demonstrated experience working in a networking environment.
  • Experience in supporting critical network and security infrastructure which includes, Checkpoint and Cisco Firewall Routers and Switches.
  • Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS

NOTE: This is a Fixed Term Contract for 12 months


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