IT SERVICE ENGINEER – APPLICATIONS SUPPORT

Purpose of the job:

• Provide 1st and 2nd level technical support to ensure efficient and effective operation of the SICPATRACE solution.
• Perform daily maintenance, troubleshooting tasks and provide technical support according to established procedures.
• Be the primary point of contact to the business unit’s internal and external customers. Activities include maintaining servers and applications; test, release, and deploy applications; provide assistance to other Field Operations Technicians; and answer technical questions

ROLE – IT Service Engineer Applications Support

• Maintain applications in high-availability and production environments.
• Diagnose and resolve system, application and data issues.
• Coordinate service activities with other teams and technical resources.
• Identify and find solutions to address situations requiring urgent attention.
• Troubleshoot performance issues.
• Manage application servers.
• Respond to requests of development team.
• Anticipate & introduce new servicing tools to monitor & troubleshoot applications.
• Provide assistance to field technicians. Answer technical queries.
• Perform and develop monitoring activities.
• Analyze recurring and intermittent problems.
• Working effectively with teams across geographically-distributed Centers of Excellence.
• Providing technology mentoring and guidance to more junior employees.
• Providing clear and accessible technical information to senior management.

PROFILE – IT Service Engineer Applications Support

• Bachelor’s degree in Engineering or equivalent degree in a technical discipline related to IT. Vocational training will be considered
• At least 2 years of postgraduate experience
• Experience with multi-national teams, where partition of tasks may spread across several geographical entities
• Interested in monitoring technology trends and in continuous self-improvement
• Ability to think strategically and in the long term
• Good knowledge: Windows, Linux, Java/J2EE, JBoss, SPLUNK, Oracle and SQL
• Ability to communicate and interact effectively on technical subject matter with non-specialists
• Strong will to adhere to best practices
• Good availability for international travels
• Excellent communication
• Fluent in English and local language

Knowledge in one or more of the following fields is a plus:

• Tableau desktop & server
• Microsoft SQL server – SSRS/SSAS/SSIS
• Power BI

JOIN US! 

• Our success comes from our highly skilled and talented employees.
• Respectful entrepreneurship and a long-term vision are key for success.
• Our people contribute to a more secure world.
• Diversity at all levels of an organization is a strength.

We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating and fast-growing industry. Your file will be handled with upmost confidentiality and discretion.

Purpose of the job:

• Provide 1st and 2nd level technical support to ensure efficient and effective operation of the SICPATRACE solution.
• Perform daily maintenance, troubleshooting tasks and provide technical support according to established procedures.
• Be the primary point of contact to the business unit’s internal and external customers. Activities include maintaining servers and applications; test, release, and deploy applications; provide assistance to other Field Operations Technicians; and answer technical questions

ROLE:

• Maintain applications in high-availability and production environments.
• Diagnose and resolve system, application and data issues.
• Coordinate service activities with other teams and technical resources.
• Identify and find solutions to address situations requiring urgent attention.
• Troubleshoot performance issues.
• Manage application servers.
• Respond to requests of development team.
• Anticipate & introduce new servicing tools to monitor & troubleshoot applications.
• Provide assistance to field technicians. Answer technical queries.
• Perform and develop monitoring activities.
• Analyze recurring and intermittent problems.
• Working effectively with teams across geographically-distributed Centers of Excellence.
• Providing technology mentoring and guidance to more junior employees.
• Providing clear and accessible technical information to senior management.

PROFILE: 

• Bachelor’s degree in Engineering or equivalent degree in a technical discipline related to IT. Vocational training will be considered
• At least 2 years of postgraduate experience
• Experience with multi-national teams, where partition of tasks may spread across several geographical entities
• Interested in monitoring technology trends and in continuous self-improvement
• Ability to think strategically and in the long term
• Good knowledge: Windows, Linux, Java/J2EE, JBoss, SPLUNK, Oracle and SQL
• Ability to communicate and interact effectively on technical subject matter with non-specialists
• Strong will to adhere to best practices
• Good availability for international travels
• Excellent communication
• Fluent in English and local language

Knowledge in one or more of the following fields is a plus:

• Tableau desktop & server
• Microsoft SQL server – SSRS/SSAS/SSIS
• Power BI

JOIN US! 

• Our success comes from our highly skilled and talented employees.
• Respectful entrepreneurship and a long-term vision are key for success.
• Our people contribute to a more secure world.
• Diversity at all levels of an organization is a strength.

We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating and fast-growing industry. Your file will be handled with upmost confidentiality and discretion.

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