Job Description

The CrossBoundary team is recruiting a full-time Information Technology Specialist to join our IT team. We are seeking a resourceful, innovative, and creative problem-solver to implement solutions in response to the firm’s growing technology needs. The Information Technology Specialist will be responsible for administering the different technology systems; ensuring the satisfactory resolution of any user-reported technology incidents; and employing their broad curiosity and creativity to build robust digital solutions. This person will also play a key role in ensuring the firmwide adoption of new systems and functionalities as they are rolled out.

The Information Technology Specialist will report to the Information Technology Manager and work closely with the CrossBoundary Group and firm leadership to implement the firm’s objectives.

Who We Are

The CrossBoundary team is a unique group of people who are genuinely excited by the opportunity to make a difference in some of the world’s most challenging and exciting renewable energy markets. The chosen candidate will play an important role in a unique team with the opportunity to make a large impact. Team members come from diverse backgrounds but share several qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.

Who You Are

• A self-starter who is passionate about creating lasting change in underserved markets
• Excellent analytical ability and discipline; ability to think clearly, structure problems logically, and then design and implement solutions that focus on the core issues.
• Comfortable with risk management, vulnerability management, and cloud security.
• Service-orientated: focused on empowering and serving the people in order to help them achieve their goals, reach their potential, and maximize their contributions to the organization
• Strong understanding of computer systems, networking concepts, and desktop troubleshooting techniques.
• Excellent interpersonal skills to effectively interact with customers, cross-functional groups, senior management, team members, and vendors/partners.
• Proactive, Adaptable, and flexible to meet demands. You are relentless and passionate to get the job done.
• Good oral and written communication skills to handle day today’s queries and provide support to the business.
• Excellent problem-solving and critical-thinking capabilities.
• Accountability – you take responsibility and own the solution within a collaborative team environment.
• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
• Willing to continually learn and find ways to improve the overall user experience.

Required Qualifications

• 5+ years of experience working in information technology providing network and end-user desktop support
• BSc/BA in Computer Science, Information Technology, Engineering, or relevant field
• Proven knowledge of SaaS-based business applications (Microsoft 365, Azure, DealCloud).
• Proven knowledge of managing cloud-based user directories, IAM, Multi-Factor authentication, Intune, and Single Sign-on Service
• Deep knowledge of Microsoft 365, SharePoint Online, Teams, Power Apps, Power Automate, Power BI, and Dynamics 365 (Fin & Ops and CRM)
• Proven knowledge of networking and security protocols and concepts – TCP/IP, DNS, VPNs, SDWAN, SDN
• Advanced understanding of Incident Management, Root Cause Analysis, and Change Management.
• Solid understanding of enterprise AV and networking infrastructure design, administration, and troubleshooting
• Experience working in a Microsoft and Apple environment

Key Responsibilities

In this role, you will:

• Work with different user groups to understand their needs, find potential solutions, and partner with them through the successful implementation of the same
• Create and leverage metrics and reporting to identify trends within the environment and collaborate effectively with other stakeholders to build valued add and scalable solutions.
• Work with different user groups to understand their needs, find potential solutions, and partner with them through the successful implementation of the same
• Administer the different systems that CrossBoundary Group is using such as Azure, Microsoft 365, DealCloud, and Adobe Enterprise
• Ensure that user onboarding, cross-boarding, and offboarding processes are seamless from a technology standpoint
• Monitor, troubleshoot, resolve, and continually enhance the offices’ network and audio-visual (AV) systems thereby ensuring consistent user experience across the firm
• Work with network and AV engineers to perform required onsite support activities
• Provide high-quality hardware and system support to users and escalate issues to the IT Manager when necessary
• Conduct technology awareness sessions
• Perform other related duties as requested or assigned
• Be required to travel for business when the need arises.

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