The Global Systems Analyst is responsible for requirements gathering, documentation (functional and technical specifications and SOPs), change management and quality assurance of Jhpiego Enterprise Management System.

Global Business Process Improvement, Re-Engineering and Systems Design

• Provides input and recommendations on enhancements to system capabilities to Jhpiego Management and the Software Development teams
• Monitors system efficiencies and identifies/maximizes opportunities to use information technology for business process improvement
• Gathers organizational and systems requirements from stakeholders and conducts analysis used to inform system modifications
• Works in accordance with and applies full understanding of business processes in all Jhpiego countries and Statutory laws
• Organizes and runs multi-country and multi-user workshops to gather business needs
• Assists subject matter experts (SMEs) and business stream leaders in automating current business operations into JEMS to support the Jhpiego country offices support and program areas
• Collaborates with team members on continuous improvement developments/deployments and acts as lead on related projects
• Collaborates with developers and UX staff to develop user-friendly pages
• Fosters business partnerships with key staff to improve current processes
• Identifies Reporting needs
• Supports staff on change control, systems update, Data migration, verification and validation
• Assist in maintaining system protocols by writing and updating procedures
• Makes recommendations on ways to improve systems by studying current practices
• Analyzes business process issues and/or problems and provides consulting assistance to system users;
• Advise Business owners and Department heads on possible solutions and makes recommendations based on findings by developing mockups and system design to resolve business issues

Quality Assurance and Testing

• Runs tests on new products to ensure that the product meets the user requirements and is effective
• Supports the definition, development and implementation of quality assurance practices and procedures, end-user test plans and other QA assessments
• Runs test cases and Scenarios/multicountry
• Conducts unit testing (1st and 2nd level testing) and integration testing
• Monitors Automated testing using global best practice methodologies

Systems Monitoring and Review

• Researches user issues, perform upgrades and maintenance and implement system modifications.
• Supports root cause analysis (RCA) of issues

Change Management, and User Adoption, Training and Knowledge transfer

• Supports the business through systems and process changes
• Supports communication between ISTS and business stakeholders during periods of change
• Develops and document User Adoption Strategies to improve the change process
• Supports users on change control and system updates
• Maintains system protocols by writing and updating procedures
• Works with support staff with User guide manual development and training exercises
• Provides technical end-user support
• Reviews analyzes, and documents business processes and user needs, including workflow, program functions, and steps required to develop or modify computer programs
• Works with support staff on User guide manual development and end-user training
• Maintains system protocols by writing and updating procedures

Compliance, Audit and Systems Security support

• Monitors and maintains Jhpiego’s system integrity and security in Collaboration with security leads, in developing global requirements and systems permissions
• Administers user accounts and authorizations/permissions (Systems requirements matrix) and/or related activities.

• Bachelor’s Degree in IT or related
• Minimum 5 years of work experience in global business process improvement, re-engineering and systems design
• Excellent analytical skills
• A systemic and process-oriented thinker and problem solver
• International development  experience
• Up-to-date and extensive knowledge of technologies and technology standards
• Strong change management and decision-making skills
• Excellent verbal and written communications skills/experience including presentation and facilitation skills, team building and coordination
• Excellent organizational skills, ability to manage several major activities simultaneously and work in a complex environment with short deadlines and intense pressure to perform
• Proven ability to assess business needs and translate and implement them into relevant solutions
• Familiarity with project management approaches, tools and phases of the project lifecycle
  Business analysis certification

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