Main responsibilities:

The DevOps Engineer will have the following responsibilities:

• Provide client support and technical issue investigation/resolution of incidents via Ticketing software, and e-mail, for the internally developed products
• Carry out initial investigation and be a point of contact for bug-fixing and new development work for applications in Production
• Deploy, update and maintain development, testing, and production environments
• Maintain 3rd party tools part of the solutions like reverse proxies, load balancers, database servers, and monitoring tools
• Add and maintain Knowledgebase articles and Deployment Guides

Technical Skills:

The DevOps Engineer requires the following skills:

• 2+ years of relevant experience in the same or similar position.
• Specific experience:
• Work on software projects in a software company.
• Work with a ticketing system (for example, Atlassian Jira)
• Good practices (ITIL, Change Management, Incident Management, Problem Management)
• General understanding of the business functions and industry specifics.
• Technical knowledge about:
• Linux and Windows
• Docker
• SQL
• Networks
• Virtualization and cloud technologies.

Personal skills:

• Analytical and problem-solving skills
• Adaptiveness in а fast-changing environment
• Constructive approach and openness to dialogue, proactivity
• Communication skills, teamwork, prioritization skills
• Customer management skills
• Ability to act and establish themselves as reliable experts in their work
• Willingness to work on shifts
• Willingness to travel
• Excellent PC literacy
• Fluency in English

General Requirements for All SG Employees:

• Must have a positive, get-it-done attitude and willingness to take on and contribute in any cross-functional areas the team needs at any given time
• Must understand and buy into the core values, vision, and mission of the company
• Must have a drive for professional development and actively engage in team improvements
• Must speak English fluently and have clear writing skills for communicating with customers and colleagues

By joining us you can:

• Use your passion to make an impact and unleash your career with a purpose.
• Increase the meaningful moments in your life by working for a company with proprietary products that drive digital transformation, boost financial inclusion, and improve the quality of life for millions of people.
• Maximize your compensation through our regular salary review, annual bonus, and stock option programs.
• Benefit from our Recognition program and Employee Referral program.
• Feel safe with the additional health insurance.
• Enjoy a work-life balance with 25 days of paid leave, flexible working time, and work from home.
• Discover the exotic destinations where our customers operate.
• Enrich your world with the new friends you will find in the amazing fun-loving and multicultural environment of our company.

Why Software Group?

• You are looking for an employer that is a trusted and recognized global technology partner.
• You want to take pride in working for a company of Bulgarian origin and a worldwide presence.
• You care to make an impact on financial inclusion and help people improve their lives.
• Your professional goals lead you to your next planned career step in a team where everyone benefits from the passion for innovation, technologies, digitalization, continuous improvement, collaboration, and fun.
• You appreciate getting recognized and well-rewarded for your achievements and maximizing them in our team.

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