About the Job:

As a CRM Developer at  Sama, you will be responsible for the full-stack implementation of custom features of the workforce management tool. You will collaborate with stakeholders to understand their pain points and work under the direction of the project management lead to ensure the successful implementation of the requested features. You will be responsible for building and maintaining custom features for different cross-functional stakeholders. You will provide support to our internal stakeholders on the smooth running of the Workforce Management (WFM) initiatives. Your primary goal is to ensure optimal and consistent availability and data quality of the WFM tool.

CRM Developer – Key Responsibilities:

• Overall Workforce Management system administrator for the system of the day.
• Implement custom modules/extensions/capabilities on the Workforce Management tool
• Own the data life cycle management of the workforce management tool and overall data architecture of the Workforce Management system
• Oversee Workforce Management Data governance which includes:
  • Data standards
  • Data audit
  • Data pipelines
  • API connections and Integrations
  • User access rights
  • Reporting and analytics
• Collaborate with IT on defining the capabilities and driving the implementation of the required Workforce management infrastructure
• Ensure optimal and consistent availability and data quality of the WFM tool.
• Be the go-to person for integrations between the Workforce Management and other enterprise tools.
• Will liaise with the vendor teams for escalations and other relevant situations that require technical support from the vendor.
• Point of escalation for system gaps, access, and other issues for Global Service Delivery functions.
• Addresses recurring problems by recommending improved work processes, policies, or procedures
• Addresses recurring problems by recommending improved work processes, policies, or procedures
• Participate in strategic and business planning processes as required

CRM Developer – Minimum Qualifications:

• 3+ years working in a similar role in a busy environment
• Bachelor’s Degree in Computer Science, Information Technology or relevant field of Study
• Technical expertise is system administration and additional feature implementation
• Experience in working with SaaS platforms (Zoho People preferred)
• Expertise in configuring and customizing PaaS platforms (Zoho Creator+Deluge preferred)
• Experience working with relational and non-relational databases – Bigquery, AWS, Postgres is an added advantage
• Working knowledge of data pipelining tools such as Hevo, Stitch data, Pentaho
• Experience with transformation tools such as DataForm, and Database Tools (DBT).
• Experience with object-oriented/object function scripting languages: Python, JavaScript, Java.
• Experience working on CI/CD processes and source control tools such as GitHub.
• A successful history of manipulating, processing, and extracting value from large disconnected datasets.

Good to Have:

• Outstanding communication skills, and the ability to stay self-motivated and work with little or no supervision.
• Great communication and collaboration skills.
• Previous experience in App development
• Excellent time management and organizational abilities.
• Masters in Computer Science or Information Technology.